FREQUENTLY ASKED QUESTIONS

General Information

Jojo is a Crowdshipping Delivery app, which connects Senders with Transporters who are already heading towards the direction of their package. Unlike regular couriers, Jojo works with everyday people - in any way that they commute - to help deliver items since they’re on the way anyway. Transporter helps a Sender deliver items, while Sender helps a Transporter earn extra cash. #JojoPasabay mo na 'yan!

All you need to do is key in your Complete Name, E-mail Address, and Mobile Number to create your Jojo Account on the App. Download on the App Store or Play Store now to sign-up.

Send anything from documents to everyday items, and any other legal packages that are not classified as contraband including drugs, firearms, ammunition, and explosives. Also, no hot meals and pets please!

There are some guidelines depending on the type of Transporter. Check out our Package Guide.

Rates are calculated based on the distance between pick-up and destination. You can check out Pricing page for more info!

Currently, we are limiting the mode of transport to Commuter and Motorcycle. We are in the process of on-boarding vehicle/car owners as well. The possibilities are endless though! A Jojo Transporter can ride a jeepney, take the bus, his two legs, and even an airplane in the future.

Yes, you can! To be a verified Transporter, you will need to pass certain requirements and undergo the on-boarding process. You can check out the Transporters for more info.

We have Jojo Transporters around Metro Manila and Pampanga. Hopefully, we get to roll out nationwide and worldwide soon! So make sure to stay tuned in our social media accounts for updates.

For Sender

After creating an account in the app, simply click the “Send” button and fill out the fields with the accurate information and you’re good to go. You will be matched with the nearest Transporter available in the area.

Note: Jojo also has the “Round Trip” option. Perfect for merchants and businesses who wish to receive documents and/or payments back from the intial drop-off location.

Pick-up
• Set your pick-up location
• Transporter arrives on your agreed meet-up location.
• The Transporter inspects the items you wish to send so make sure that your item is available in plain sight. Note: Transporters may opt to refuse delivery for items that are deemed inappropriate and/or illegal.
• Transporter takes a selfie with the Sender. Say cheese!
• Transporter then proceeds to the drop-off location.
• While in transit, can be monitored through the “Track” button.
• You can also check the photo of the picked-up package by going to “Profile” > “Recent Activities” > “Item Sent”, then click on the transaction.

Drop-off
• Transporter arrives at the given location for drop-off.
• Recipient receives a 4-digit code via SMS, which s/he needs to give to the Transporter to confirm receipt of item.
• Transporter takes a selfie with the Recipient.
• Upload the picture on the Jojo app to finalize the transaction.

Yes! Jojo has a real-time live-tracking feature within the app, which enables users to track their packages while in transit. Tap the “Track” option on screen and select the package you want to track.

Under the “Track” option, just swipe right or left to track or view your current transactions.

Yes! You can communicate with your Transporter using the in-app Messaging feature!
• Just click on the transaction
• Click the Transporter’s avatar
• Press the “Message” button

Yes! We’re here to help you! Just click the button at the top-left most part of the app, then click on “Support”.

Yes, you can send your package on your preferred date and time of delivery by clicking on “Advance Booking” button.

You can pay through cash or Jojo Credits (JCs). It’s also your choice if the transaction will be paid by the “Sender” (at the point of Pick-up) or the “Recipient” (at the point of Drop-off).

You can view your Jojo Credits balance by clicking on “Profile”.

Don’t worry, our Jojo Transporters are properly verified! Before they become verified Transporters, they strictly need to pass requirements (like NBI and Police clearances) and undergo training and on-boarding to ensure credibility and reliability. You can also see their Transporter ratings in the app!

If we can’t immediately find a Transporter to handle your delivery (which is very rare), we’ll ask whether or not you’d like to be waitlisted, where we’ll continuously search for a Jojo Transporter to serve your needs.

Don’t worry! Aside from our Transporters being verified and rated by the community, every Jojo shipment is covered for loss or damage up to the extent of P5,000.

All Jojo accounts have unique referral codes. To find this, just go to your Profile and click “Referral”. You (Referrer) and your friend (Referral) will each be rewarded with 50 Jojo Credits after the Referral’s first successful transaction. The more friends you refer to Jojo, the more Credits you earn! Yay! Check out the complete mechanics here: Refer-a-Friend Promo

It’s best to follow us on our social media accounts (Facebook, Twitter, Instagram) to stay up-to-date with our promos and other announcements. Or you can check out this page: Jojo Promos

For Transporters

You may refer to our Transporter for the complete list of requirements.

Transporters should at least be 18 years of age.

Of course! We all need extra income, girl. ;) Now click on the Transporter page to learn more about the process.

We’re not very strict when it comes to the specific units of vehicles to be used by the Transporter. However, we will require you to send us pictures of how your vehicle looks like for inspection.

Transactions will be paid either at the pick-up location or at the drop-off location. This depends whether the Sender chooses to pay upon pick-up or drop-off.

Nearest Jojo Transporter will be matched to the corresponding Jojo Sender. Once a Transporter chooses to “Transport Now” the system will automatically match you with a Sender. You can also choose from “Advance Bookings”

Transporters need to have his/her own TPL insurance for his vehicle.

Currently, Senders are not allowed to cancel a booking that has already been matched to a Transporter.

In the event that the recipient is not in the drop-off location, item will be sent back to Jojo HQ in Makati. All expenses will be charged to Sender or Recipient.

For your safety, Transporters have the right to accept or refuse to proceed with delivery depending on safety concerns.

Sky’s the limit! ;) There is no limit of package requests per day. As a company that wishes to help promote sustainability within the community, Transporters can pick up other deliveries as long as the other package is also along the way.

Package requests will appear in the app under Transport screen and you can accept/reject the request.